Evaluation of the Wesley's Team Casework Model for SHS Services

This report presents findings from the evaluation of Wesley Mission’s team casework model across four services in Sydney and the NSW Central Coast funded through the Specialist Homelessness Services (SHS) program.

It describes the key characteristics of the model, the factors that contributed to its development, the benefits derived, and potential areas for development of the model. The evaluation involved interviews with Wesley managers, caseworkers, and clients, a review of the literature on team casework models and an analysis of 2016-17 CIMS data.

Funding Agency

Wesley Mission

Non-Staff Involved

Michael Fotheringham, Australian Housing and Urban Research Institute